Privacy Policy

1. Introduction

Dynode ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://dynode.ai, use our AI implementation consulting services, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company size, industry, project requirements shared through forms or consultations
• Communication Data: Content of emails, messages, and other communications with us
• Account Information: Login credentials if you access any client portals or admin systems
• Payment Information: Billing details processed through secure payment providers

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including business partners, marketing partners, social media platforms, and publicly available sources.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI implementation services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Analytics: To understand how users interact with our website and improve user experience
• Business Operations: To process payments, manage accounts, and maintain business records
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and security threats

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific purposes (e.g., marketing emails)
• Contract: When processing is necessary to fulfill a contract with you
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Legal Obligation: When processing is necessary to comply with the law

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (hosting, email, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property
• With Consent: With your explicit consent for any other purpose

6. Third-Party Services

We use the following third-party services that may collect information:

• Vercel: Website hosting and analytics
• Google Analytics: Website traffic analysis
• Brevo: Email marketing and contact management
• Cloudflare: Security and performance services

Each of these services has their own privacy policy governing their use of your information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it. Contact form submissions and newsletter subscriptions are retained until you request deletion or unsubscribe.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where we rely on consent as a legal basis

To exercise these rights, please contact us at hello@dynode.ai.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses approved by relevant authorities.

13. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

14. Newsletter and Marketing Communications

If you subscribe to our newsletter or opt-in to marketing communications, we will use your email address to send you updates, industry insights, and information about our services. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. We use Brevo to manage our email communications.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries from the European Union, you may also contact your local data protection authority.