Back to Home

Terms of Service

Last updated: January 16, 2026

1. Agreement to Terms

By accessing or using the services provided by Dynode ("Company," "we," "us," or "our"), including our website at https://dynode.ai, AI implementation consulting, automation services, and any related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

Dynode provides AI implementation consulting and related services, including but not limited to:

  • AI readiness audits and assessments
  • Custom AI system development and implementation
  • Workflow automation solutions
  • AI-powered voice agent development
  • AI integration and deployment services
  • Ongoing support and maintenance
  • Training and documentation

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent. By using our Services, you represent and warrant that you meet these eligibility requirements.

4. Client Responsibilities

As a client of Dynode, you agree to:

  • Provide accurate and complete information necessary for us to deliver our Services
  • Ensure you have all necessary rights and permissions to share data with us
  • Cooperate with our team and provide timely feedback during project engagements
  • Comply with all applicable laws and regulations in your use of AI systems we develop
  • Not use our Services for any illegal, harmful, or unethical purposes
  • Maintain the confidentiality of any login credentials or access we provide

5. Intellectual Property

Our IP: All content on our website, including text, graphics, logos, images, and software, is the property of Dynode or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Client IP: You retain all rights to your proprietary data and materials provided to us. By sharing such materials, you grant us a limited license to use them solely for delivering the agreed-upon Services.

Deliverables: Unless otherwise specified in a separate agreement, upon full payment, you will own the custom AI solutions, code, and deliverables we create specifically for your project. We retain the right to use general knowledge, techniques, and methodologies developed during our engagement.

6. Payment Terms

Payment terms will be specified in individual service agreements or proposals. Unless otherwise stated:

  • Invoices are due within 30 days of receipt
  • Project deposits may be required before work commences
  • Late payments may incur interest charges at 1.5% per month
  • All fees are non-refundable unless otherwise agreed in writing

7. Confidentiality

We understand the sensitive nature of business information shared during AI projects. We agree to maintain the confidentiality of your proprietary information and will not disclose it to third parties without your consent, except as required by law. This obligation survives the termination of our engagement. Specific confidentiality terms may be detailed in separate Non-Disclosure Agreements (NDAs).

8. Limitation of Liability

To the maximum extent permitted by law:

  • Dynode shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services
  • Our total liability for any claims arising from these Terms or our Services shall not exceed the total fees paid by you to us in the 12 months preceding the claim
  • We do not guarantee specific business outcomes or results from AI implementations, as results depend on many factors beyond our control

9. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI systems will be error-free, uninterrupted, or meet your specific requirements. AI technology involves inherent uncertainties and limitations that may affect performance.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dynode, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of our Services, your violation of these Terms, or your violation of any rights of third parties.

11. Termination

Either party may terminate an engagement upon written notice as specified in the applicable service agreement. Upon termination, you remain responsible for any fees owed for Services rendered. We may immediately terminate or suspend access to our Services if we believe you have violated these Terms or engaged in illegal or harmful conduct.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or our Services shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with any applicable service agreements and our Privacy Policy, constitute the entire agreement between you and Dynode regarding our Services and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms, please contact us:

Dynode

Email: hello@dynode.ai

Website: https://dynode.ai

Related documents: