Regional HVAC & Plumbing Company
85 employees, 12 service trucks • Midwest United States
!The Challenge
This family-owned HVAC company was losing 35% of inbound calls to voicemail during peak summer months. Their 3-person dispatch team was overwhelmed, leading to missed appointments, double-bookings, and $180,000+ in estimated lost revenue annually. Technicians spent 2+ hours daily on paperwork instead of billable service calls.
Our Solution
We implemented a comprehensive AI solution including a 24/7 AI voice agent for call handling and appointment scheduling, automated dispatch optimization that reduced drive time between jobs, and a mobile app integration for technicians to complete job reports via voice commands. The system integrates with their existing ServiceTitan CRM.
The Results
"We were skeptical about AI handling our customer calls, but the system sounds so natural that customers often don't realize they're talking to an AI. Our dispatch team now focuses on complex issues while routine scheduling happens automatically. Best investment we've made in 20 years."